How do we Know what is
Happening at the Practice Level in Systems of Care?
As systems of care are being developed, an area that is often not the focus of planning groups or governance structures is the quality of either community-based services or the care coordination and treatment that families and children are receiving from case managers and therapists. This webinar will focus on low cost quality improvement strategies that communities can implement to monitor and improve the experiences of families who are receiving services. CEU's are not available at this time.
This webinar hosted by Community Solutions at the University of South Florida is for educational purposes only. Webinar content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of the Department of Child & Family Studies' Chair.
Mary I. Armstrong, PhD, Associate Professor and Division Director USF Department of Child & Family Studies.
Mary I. Armstrong, PhD has over twenty-five years experience in children’s behavioral health, public sector managed care, children’s health insurance, child welfare services, specializing in state and local government organizational structures, program development and evaluation, policy analysis, and consultation.
She currently is the Director of the Division of State and Local Support, Department of Child and Family Studies at the Louis de la Parte Florida Mental Health Institute, University of South Florida. She is responsible for the administration of the Division of State and Local Support including the direction of evaluation and research activities, and specialized consultation, training, and technical assistance to public sector entities nationally and in Florida.
Current activities include a national study of financing strategies and structures that support effective systems of care, evaluation of child welfare privatization and IV-E waiver in Florida, out-of-home treatment alternatives, and the role of informal supports for parents with children with serious mental health problems. For the past 5 years, she has been a member of the Advisory Committee and a faculty member for the Policy Academy on Developing Systems of Care for Children with Mental Health Needs and Their Families, sponsored by the National Technical Assistance Center for Children’s Mental Health at Georgetown University. She is co-chair of the national Outcomes Roundtable for Children and Families and a member of the National Advisory Board of the Quality Improvement Center for the Privatization of Child Welfare Services.
Formerly, Dr. Armstrong was Director of the Bureau of Children and Families at the New York State Office of Mental Health. In this role she played a leadership role in the development of a system of care for New York’s children with for children with serious emotional problems and their families. She is an active member of the National Association of Social Workers and has many publications in both professional journals and textbooks.
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