2012 Webinar Series




Developing Centers of
Excellence: A Strategy to Build Local Capacity for Centralized Cross-System Collaboratives, Workforce Development Initiatives, and Research and Evaluation in Systems of Care


September 12, 2012


Developing Centers of Excellence (pdf)



Most of us who have worked in state government can describe the challenges with systems integration across child serving system initiatives, as well as the exorbitant costs of implementing workforce development initiatives in each of these systems. There is often frustration with coordinating and contracting with outside consultants and purveyors, the need for ongoing consulting due to workforce turnover, disconnection between each of the system reform efforts, and notable challenges with linking data across systems. As a result, there are a handful of states that are implementing local Centers of Excellence (COE). Participants in this webinar will learn about the benefits of developing a local COE, roles for COEs, and strategies for implementation. A sample RFA for establishing a local COE will also be provided.

This webinar hosted by Community Solutions at the University of South Florida is for educational purposes only. Webinar content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of the Department of Child & Family Studies' Chair.


Delivered by:

JoeAnne Hurst
Marlene Matarese, MSW
Michelle D. Zabel, MSS

The Institute for Innovation and Implementation at the University of Maryland's School of Social Work

The presenters have recently moved from the University of Maryland's School of Medicine to the School of Social Work to form The Institute for Innovation and Implementation (the Institute), where they will continue their work as a training, technical assistance, evaluation, policy, systems design, and finance resource for the Maryland Children's Cabinet and its member agencies, along with multiple other states, localities, and private organizations.

JoeAnne Hurst is an expert in family support.

Marlene Matarese, MSW is the Training and Technical Assistance Director at the Institute, where she manages the technical assistance and workforce development components. Marlene has extensive experience nationally related to system of care, Wraparound, evidence-based practice implementation, youth engagement and development and lesbian, gay, bisexual and transgender, Queer/Questioning and Intersex (LGBTQI) youth. She leads the implementation of workforce development initiatives focused on the Wraparound service delivery model and evidence-based practices in Maryland and nine other states. Marlene is responsible for and curricula and research related to LGBTQI youth within systems of care (SOC) and continues to publish in the areas of SOC, Wraparound practice and LGBTQI related topics. She is a member of several national committees, including the National Wraparound Initiative and the Substance Abuse and Mental Health Systems Administration (SAMHSA) National Workgroup to Address the Needs of Children and Youth who are LGBTQI2-S and Their Families.

Michelle Zabel, MSS is the Director of The Institute. She has over 20 years of experience working in child-and family-serving systems, both public and private sectors, at organizational, county, and state levels across the nation in the provision of training and technical assistance on Wraparound, systems of care, service system design, and financing across systems, including juvenile justice and child welfare. The focus of Michelle's work has been on improving access to and the quality of home- and community-based care for children with serious behavioral health needs. Michelle is part of the executive leadership for the National Technical Assistance Collaborative for the 1915(c) Psychiatric Residential Treatment Facility Demonstration Project through the Centers for Medicare & Medicaid Services, U.S. Department of Health and Human Services; a member of the Annie E Casey Evidence 2 Success Finance Team; an advisor to the MST Network Partner Advisory Group; and a national advisor to the National Wraparound Initiative. Her most recent work focuses on assisting states with service delivery system design in conjunction with healthcare reform and the implementation and sustaining of various evidence-based and promising practices.

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